MAKE A DIFFERENCE AT OCHIN

OCHIN is a rapidly growing national nonprofit health IT organization with two decades of experience transforming health care delivery to drive health equity. We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our mission.

OCHIN provides leading-edge technology, data analytics, research, and support services to more than 1,000 community health care sites, reaching nearly 6 million patients nationally. We believe that every individual, no matter their race, ethnicity, background, or zip code, should have fair opportunity to achieve their full health potential. Our work addresses differences in health that are systemic, avoidable, and unjust. We partner, learn, innovate, and advocate, in order to close the gap in health for individuals and communities negatively impacted by racism or other structural inequities.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture of belonging.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,000 diverse professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees' entire well-being by fostering a healthy work-life balance and equitable opportunity for professional advancement. We are curious, collaborative learners who strive to live everyday: Learning, Heart, Belonging and Impact. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Epic Revenue Cycle & Billing Coach supports OCHIN members in various areas of optimizing Revenue Cycle and Billing. This role works in partnership with the RC Practice Consultant and Billing Consultant to provide member Revenue Cycle/Billing staff with support to strengthen their Revenue Cycle/Billing operations and metrics. The Revenue Cycle & Billing Coach delivers trainings, technical assistance and collaborates with OCHIN staff and OCHIN members to optimize areas of Revenue Cycle and Billing.

The person in this role will possess a customer-service orientation, with enthusiasm for finding solutions and connecting resources in support of health center goals. They will thrive in a fast-paced environment and excel at finding solutions to complicated questions. Excellent training and meeting-facilitation skills are a must with the ability to build relationships with diverse stakeholders. The Revenue Cycle and Billing Coach will partner with the RC Practice Consultant and Billing Consultant to learn from and leverage their knowledge to connect resources and best practices to all aspects of Revenue Cycle staff.

Essential Functions:

• Prepare pre-consultations reports to identify opportunities for improvements and possible solutions.
• Prepare report in preparation of denial analysis.
• Create work queue matrices.
• Deliver Billing Coaching sessions and Revenue Cycle trainings.
• Prepare post training/consult reports.
• Review RC Scorecard with members.
• Perform Financial Cube reviews with members and internal.
• Assist in the design and delivery of trainings via multiple modalities, including in-person onsite consultations, one-on-one, group setting, virtually, and by phone.
• Serve as a resource for members on key content areas - connecting members with the tools and resources they need to reach their goals.
• Assist in providing technical assistance to members around identified needs.
• Assist in the coordination of member consultations, including planning meeting logistics, communicating with members, preparing content for meetings, and coordinating follow-up.
• Travel may be required to member sites as needed for consultations, assessments, trainings, etc. up to 40%; but most support is done via Zoom or Teams meetings.
• Develop and maintain positive and professional relationships with partners, management, and employees.
• Embody the organization's culture of service by demonstrating exceptional customer service for internal and external customers.
• Proactively manage work and communications to ensure that activities and projects are meeting stakeholder needs and are moving forward as expected.
• Consistently meet or exceed OCHIN's service level expectations (SLEs) with regards to communicating with members and customers.
• Appropriately escalate barriers, risks, and issues in accordance with OCHIN's escalation policy.
• Lead change by modeling behavior and influencing partners.
• Collaborate with internal and/or external partners to ensure effective integration of improvements and to foster organizational learning.
• Partner across teams to make recommendations to update best practice workflows.
• Actively pursue continuous learning and professional growth.
• Other duties as assigned.

• Minimum of 5 years of Revenue Cycle and Billing experience in Ambulatory clinic or Primary Care setting, 10 Years of applicable experience desired.
• Desired Certifications include CPA, BS Accounting.
• Experience working in a billing office is required.
• EPIC Certifications in PB/HB Resolute, and PB/HB Claims are highly desired.
• Must have strong understanding of revenue cycle and financial principles.
• Experience in or with a Federally Qualified Health Center (FQHC) is preferred.
• Experience in or with Critical Access Hospitals or Rural hospitals is highly desired.
• Experience with EHR software, EPIC Resolute is required.
• Experience with PB and HB is required.
• Experience in PB Claims, HB Claims, SBP, Prelude, Cadence and EpicCare modules a plus.
• Experience facilitating in person training is required.
• Experience facilitating trainings via Zoom is required.

COVID-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees-including remote employees, contractors, interns, and new hires-to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Work Location and Travel Requirements

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.

Work from home requirements are:

• Ability to work independently and efficiently from a home office environment.
• High Speed Internet Service.
• It is a requirement that employees work in a distraction free workplace.
• Travel may be required to support our member organizations on-site up to 40% based on business requirements for OCHIN.

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/team/careers/

Equal Opportunity Statement

OCHIN is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.

As an Equal Opportunity and Affirmative Action employer, OCHIN, Inc. does not discriminate on the basis of race, ethnicity, sex, gender identity, sexual orientation, religion, marital or civil union status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.

Base Pay Overview

The typical offer range for this role is minimum to midpoint, with the midpoint ($106,170) representing the average pay in a national market scope for this position. Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will consider a wide range of factors directly relevant to this position, including, but not limited to, skills, knowledge, training, responsibility, and experience, as well as internal equity and alignment with market data.

#LI-Remote