MAKE A DIFFERENCE AT OCHIN

OCHIN is a rapidly growing national nonprofit health IT organization with two decades of experience transforming health care delivery to drive health equity. We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our mission.

OCHIN provides leading-edge technology, data analytics, research, and support services to more than 1,000 community health care sites, reaching nearly 6 million patients nationally. We believe that every individual, no matter their race, ethnicity, background, or zip code, should have fair opportunity to achieve their full health potential. Our work addresses differences in health that are systemic, avoidable, and unjust. We partner, learn, innovate, and advocate, in order to close the gap in health for individuals and communities negatively impacted by racism or other structural inequities.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture of belonging.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,000 diverse professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees' entire well-being by fostering a healthy work-life balance and equitable opportunity for professional advancement. We are curious, collaborative learners who strive to live everyday: Learning, Heart, Belonging and Impact. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The EHR Support Analyst (ESA) possesses a deep understanding of Epic and health center operations. This role supports OCHIN members onsite ESA and acts as a liaison between OCHIN and the member's health center. The OCHIN ESA partners with OCHIN Member ESAs throughout their journey to support education, growth, and development via delivery of initial and ongoing education and coaching in various areas of EPIC via bootcamps, webinars, workshops, and one on one trainings. The OCHIN ESA goes beyond training and connects system functionality to member operational needs and success metrics. This role also works in partnership with OCHIN members to strengthen their operations and metrics and to optimize and expand areas of the ESA Program.

The person in this role will possess a customer-service orientation, with enthusiasm for finding solutions and connecting resources in support of health center goals. They will thrive in a fast-paced environment and excel at finding solutions to complicated questions. Superb communication, training and meeting-facilitation skills are a must with the ability to build relationships with diverse stakeholders.?

Essential Functions:

The ESA duties include, but are not limited to:

• Maintain updated and ongoing knowledge in designated EPIC areas as needed to support the ESA program.
• Plan, coordinate, facilitate, and evaluate learning sessions/trainings for members in collaboration with project partners including curriculum design, agenda setting, and trainer identification.
• Design, develop and maintain ESA program content and materials.
• Create and manage Smartools and Preference Lists
• Inform membership of upcoming security enhancements or updates.
• Manage user record (EMP), security class (ECL), and provider record (SER)
• Ensure access is limited to authorized users and access only what is necessary to perform their job function.
• Collaborate with technical teams and internal staff to develop understanding of infrastructure security and clinical roles.
• Conduct quality assurance (QA) test technical changes in clinic workflows.
• Provide access support and maintain records.
• Provide elbow support during Go-Lives and Dress Rehearsals.
• Lead member trainings and workgroups and share workflow best practices.
• Support planning and coordination of ESA program and its activities.
• Serve as a partner and coach, identifying new ways to support member ESA.
• Consult with individual members to create and implement ESA structure in their health center.
• Provide coaching, training and technical assistance to members.
• Assist in the coordination of member consultations, including planning meeting logistics, communicating with members, preparing content for meetings, and coordinating follow-up.
• Foster positive relations within the team and member organizations.
• Monitor and disseminate required Key Performance Indicator data/reports.
• Assist in development of evaluation methods to assess program strengths and identify areas of improvement.
• Manage and monitor assigned communication tools (Jira, email, SharePoint site, and Ella forums.
• Implement and manage changes to ensure program goals are met.
• Completes Continuum User Acceptance Training for all release notes.
• 50- 75% travel will be required for Acute Care member support and Go Live Support
• There is no on-call rotation, but 12-hour work schedules when supporting to a Go Live
• Other duties as assigned.

• Bachelor's degree in healthcare administration, business administration, public administration, IT, health informatics, or a similar field or relevant experience required.
• Minimum of 3 years of Epic experience in similar or relevant role in safety net organizations.
• 10 Years of applicable experience desired.
• Must have experience supporting EHR software in EPIC Clinical Inpatient applications; proficient in one or more of the following: ClinDoc, OpTime/ Anesthesia, ASAP, Inpatient Orders, Bugsy, Stork or Beaker are required.
• Experience in troubleshooting and resolution of issues within Epic application modules in response to user requests is required.
• Experience in or with a Federally Qualified Health Center (FQHC) is a plus.
• Strong understanding of health center operations and workflows.
• Demonstrated solution-focused orientation with strong understanding of change management principles.
• Strong leadership skills required to mentor, train and onboard members and staff.
• Excellent writing skills for correspondence, summary and progress reports, editing.
• Ability to work professionally and collaboratively with all levels of leadership, both within OCHIN and outside organizations.
• Ability to multi-task and organize priorities, work autonomously, establish timelines, coordinate multiple tasks, events, and project timelines.
• Proficient in MS Office (excel, word, ppt) and webinar applications.

COVID-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees-including remote employees, contractors, interns, and new hires-to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Work Location and Travel Requirements

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.

All OCHIN positions are 100% remote. Work from home requirements are:

• Ability to work independently and efficiently from a home office environment.
• High Speed Internet Service.
• It is a requirement that employees work in a distraction free workplace.
• Travel up to 75% to support members on-site will be required based on business requirements for OCHIN.

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/employment-openings.

Equal Opportunity Statement

OCHIN is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.

As an Equal Opportunity and Affirmative Action employer, OCHIN, Inc. does not discriminate on the basis of race, ethnicity, sex, gender identity, sexual orientation, religion, marital or civil union status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.

Base Pay Overview

The typical offer range for this role is minimum to midpoint ($87,767), with the midpoint representing the average pay in a national market scope for this position. Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will consider a wide range of factors directly relevant to this position, including, but not limited to, skills, knowledge, training, responsibility, and experience, as well as internal equity and alignment with market data.

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