Write and publish executive summaries for company leadership. Work alongside business leaders throughout the organization to summarize and communicate the activity within their teams. Help write their story. Review and summarize customer feedback on our operations, products and any other topic they communicate. Maintain and publish reports for Uline's President. Coordinat

Review customer information in Uline systems and spreadsheets, expertly maintaining customer names, addresses and demographics. Consolidate customer accounts according to company guidelines through research, problem solving and good judgment. Verify data accuracy through research and resolve data entry errors. Properly categorize customers by Standard Industrial Classific

Oversee Uline's Backorder and Custom / Drop Ship operations with a focus on quality, speed and accuracy. Direct leaders on how to review and analyze department results to identify trends and opportunities for continuous improvement. Monitor and report on gross profit, returns, vendor performance and customer comments. Guide and develop team leaders by meeting on performan

Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics. Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success. Provide feedback to management on processes improvements that increase

Process customer orders and inquiries in a collaborative call center using world class technology. Communicate with customers over phone, email and chat. Help customers navigate Uline's website and online ordering. Become a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently. Minimum Requirements High sch

Process customer orders and inquiries in a collaborative call center using world class technology. Communicate with customers over phone, email and chat. Help customers navigate Uline's website and online ordering. Become a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently. Minimum Requirements High sch

Process customer orders and inquiries in a collaborative call center using world class technology. Communicate with customers over phone, email and chat. Help customers navigate Uline's website and online ordering. Become a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently. Minimum Requirements High sch

Process customer orders and inquiries in a collaborative call center using world class technology. Communicate with customers over phone, email and chat. Help customers navigate Uline's website and online ordering. Become a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently. Minimum Requirements High sch

Process customer orders and inquiries in a collaborative call center using world class technology. Communicate with customers over phone, email and chat. Help customers navigate Uline's website and online ordering. Become a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently. Minimum Requirements High sch

Process customer orders and inquiries in a collaborative call center using world class technology. Communicate with customers over phone, email and chat. Help customers navigate Uline's website and online ordering. Become a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently. Minimum Requirements High sch

Manage and lead a team of customer service reps on a daily basis. Participate in a rotational training program covering all aspects of customer service management. Set goals and provide mentoring / coaching. Perform quality monitoring on team members and provide feedback. Audit department processes and identify areas for improvement. Assist in the recruiting process to fi

Direct Uline's Creative department, leveraging in depth industrial product knowledge, along with industry trends and standards, for all company marketing channels. Collaborate with other key business leaders to set merchandising and design direction for over 40,000 B2B products. Approve all catalog pages, direct mail, web design, art, photo and copy materials to uphold br

Run and analyze sales and inventory reports to inform order needs. Place merchandise orders and process purchase orders. Review pricing strategies. Reconcile discrepancies between purchasing, delivery, and invoicing. Develop and maintain good vendor relations. Research potential vendors and products. Attend new product trade shows. Maintain vendor catalog library. Complet

Review and report daily inventory adjustments and changes. Audit operational processes and compliance procedures. Recommend process changes or system enhancements based on findings. Resolve inventory discrepancies, operational challenges, and inter company transfer issues. Work with fulfillment operations on root cause analysis and solution development. Prepare weekly, mo

Manage keyword and Product Listing Ads (PLA) performance across multiple product lines and business units. Analyze campaign performance, interpret results and recommend strategic changes to optimize bidding strategies that maximize ROI. Oversee Associate Digital Strategists by managing workflow and providing guidance to ensure accuracy and attention to detail. Prepare cle